Return Policy

Guarantee, Refunds & Returns Policy

If you need help with your order, please do not hesitate to contact us by filling out the form below or emailing us at alison@theencouragementaly.com

Returns
We are proud to offer a 100% Satisfaction guarantee on all of our products. If you’re not satisfied with your product for any reason, just email us within 30 days from when you received your item and we will make sure you are taken care of. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days depending on your bank processing times.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at alison@theencouragementaly.com.


Shipping
Please contact us at alison@theencouragementaly.com or fill out the form below before sending us any returns. To return your product, you should mail your product to: 

2615 W Trapanotto Rd
Phoenix, AZ 85086


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

 

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